China
Empowering Your Business with 24/7 Managed IT Solution
Global Standards, Local Expertise, Scalable IT Support, Remote and Onsite Services for Your Growing Business.
Managed IT Services: Your
All-in-One IT Support Solution
MotivIT offers end-to-end IT support for businesses of all sizes. Our managed services include everything from basic troubleshooting at Tier 1 to complex problem-solving at Tier 3. With a structured escalation and dispatch process, our team ensures every issue is quickly resolved, minimizing downtime. All services are handled remotely, making it easy for us to support any business, anywhere.
Core Benefits:
- 24/7 Remote IT Support: Covering all time zones and available anytime, anywhere.
- Comprehensive IT Management: From monitoring to system administration and cybersecurity.
- Scalable Solutions: Support tailored to grow with your business needs.
Comprehensive Managed IT Services
to Drive Your Business Forward
Network & Server Management
Complete management and monitoring of your servers and networks, ensuring maximum uptime and performance.
Cybersecurity Solutions
SOC 2 Type 2 certified security protocols, including advanced endpoint protection, email filtering, and threat detection.
Helpdesk Support (GSD)
Our Global Service Desk provides 24/7 support for your end-users, resolving IT issues quickly and efficiently. Whether troubleshooting or answering technical questions, we’ve got you covered.
Cloud Solutions & Virtualization
Scalable cloud solutions for streamlined business operations, ensuring you only pay for what you use. Backup & Disaster Recovery Ensure business continuity with robust backup systems and disaster recovery solutions tailored to your business.
Backup & Disaster Recovery
Ensure business continuity with robust backup systems and disaster recovery solutions tailored to your business.
SUBSCRIPTION PLANS
Flexible Subscription Plans to Match Your IT Needs
We offer a range of subscription plans designed to suit different business requirements and budgets. Each plan includes access to our global IT support network, advanced cybersecurity, and more.
| PLAN | PRICE | SERVICE |
|---|---|---|
| Starter | $29/ month* | Servers, network devices, workstations, basic cybersecurity, endpoint protection, and patch management. |
| Standard | $69/ month* | All starter services + M365 Business Standard, vendor & asset management, email spam filtering, and MFA (M365 only). |
| Professional | $129/ month* | All Standard services + advanced cybersecurity (email encryption, firewall hardening), disaster recovery plan, vulnerability scanning, etc. |
| Advanced | $179/ month* | All Professional services + EDR, quarterly email phishing campaigns, and dark web scanning for up to 5 domains. |
| Custom | Request Quote | Tailored IT services for organizations with specific requirements. |
*Per device or per user pricing available. Plans include unlimited service requests based on reasonable limits for day-to-day support.
Additional Services for Your Specific Needs
We offer both onsite and remote support services globally to handle complex IT issues that require specialized attention
| Location | Service | Rate |
|---|---|---|
| Global (USA) | Onsite (Standard) | $150/hour (Next Business Day, 2-hour min.) |
| Remote (Standard) | $100/hour (Next Business Day, 1/2 hour min.) | |
| PR China (Shanghai) | Onsite (Standard) | CNY 400/hour (capped at CNY2000/day) |
Seamless IT Onboarding in 30 Days
We follow a structured 30-day onboarding process that ensures your business IT infrastructure is set up efficiently and with minimal disruptions. From the initial consultation to system implementation, our dedicated onboarding team works closely with you to ensure every detail is aligned with your business needs.
Phase 1: System Preparation
- Welcome onboard email
- Setup & configure MotivIT systems
- Provision tools and software licenses
Phase 2: Know Your Client
- Introduction with the client and team
- Comprehensive assessment
- Network audit & inventory scan
Phase 3: System Review
- Identify vulnerabilities
- Develop IT strategy plan
- Implement perimeter lockdown
Phase 4: System Implementation
- User training
- Services go live
- Documentation & reports
Offboarding Phase:
Data export and flexibility, including exportable data and password management.
Reach Us Anytime, Anywhere
We offer multiple channels for technical support to ensure you can reach us whenever you need assistance.
- 1-on-1 Engagement: Direct access to your Technical Account Manager (TAM).
- Client Portal: Manage your IT infrastructure using our MotivIT ONE portal.
- Email & Live Chat: Reach our team at servicedesk@motivit.com or chat with us on our website, WhatsApp, or WeChat.
- Hotline: Call us for immediate support at +1 877 350 3300 (Option 1).